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Requests tracked, SLA measured
Replace scattered chat and email with numbered tickets, assignment rules and measurable support KPIs.
Collect every request, resolve with SLA. Replace WhatsApp, phone and email chaos with structured tickets: category, priority, assignment, resolution time and user notifications. Automate internal and external IT support, protect SLA targets and raise satisfaction.
Ticket board preview
Priority, SLA and queue view for corporate helpdesk.
What we offer
Smart ticket routing
Assign incoming requests automatically to the right IT person or department. Balance load with queues and escalation rules.
SLA and priority management
Set response and resolution times for critical issues and prevent delays with breach alerts.
Detailed reporting and performance analysis
Measure resolution times, satisfaction and operational efficiency with open-ticket, first-response and category reports.
User-friendly support portal
Employees or customers track request status transparently. Portal or email intake numbers every request with history.
Knowledge base
Publish articles for common issues and reduce repeat tickets with self-service.
Pikremote integration
From a ticket, connect to the related device with Pikremote so resolution and the support record stay in one flow.
Collect every request, resolve with SLA
Why Pikhelpdesk
It reduces operational load on IT teams and shortens resolution time versus spreadsheet and chat-based support.
No lost requests
Scattered channel requests become tickets with an owner, priority and status.
Measurable support
SLA targets make outsource IT and internal IT performance data-driven.
Product family fit
Works with Pikenvanter and Pikremote so inventory, remote access and tickets share one ecosystem.
Frequently asked questions
What is Pikhelpdesk?
A corporate helpdesk and ticket management system with SLA, assignment, knowledge base and KPI reports.
Can users open tickets themselves?
Yes. Self-service portal and email intake are part of the product design.
Do you support SLA rules?
Yes. Response and resolution targets can be set by priority with alerts on breach risk.
Does it work with Pikremote?
Yes. Technicians can move from a ticket into a remote session on the related device.
Stop Losing Time Across Separate Tools: The PikselusONE Ecosystem
Full control from one screen
Pikenvanter, Pikremote, Pikhelpdesk, PikMDM, PikMonitor, PikPAM, PikSOC, PikBack and Pikselus AI… From IT inventory and remote desktop to mobile device management, network monitoring, privileged access, SIEM/SOC and backup/DR — manage the full PikselusONE product family from one central dashboard instead of jumping between panels. Start with a single module or integrate the full ecosystem for one-stop control.
Request a free Pikhelpdesk demo.
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